FAQS

Orders, Shipping & Tracking

Here’s the gist. Your subscription membership guarantees you the best possible price on your favourite blends. Subscribing also automates the reordering process, so your beloved adaptogens arrive at your front door before you run out. You can modify, pause, or cancel your membership whenever you’d like by logging into your account. If you have any questions about your subscription, you can reach out to the Customer Success team by emailing hello@the-herbtender.com

The best possible price 

Surprise gifts in your order  

Less hassle (automated re-ordering) 

Free product coaching and more

If the product is damaged during shipping, this must be reported to us via email (hello@the-herbtender.com) within our 60-day money-back guarantee window. 

In the damaged item request please include:  

Order number 

Description of the product and damage 

Photos (if applicable) 

  

Either a replacement for the product will be issued or a full refund. If you wish to receive a refund, please reference our Returns & Refunds Policy. If we issue a refund the amount would be credited to you within 10-business days after we have received the returned package.

If you wish to cancel an order, please contact our live chat, or email us (hello@the-herbtender.com) as soon as possible. We will try our best to cancel the order and stop it from getting processed by our fulfilment centre - we process orders daily so that we can guarantee timely shipping.  

Please note: we cannot cancel an order once it has already been shipped, you would have to return the package to us. You can reference our Returns & Refunds Policy for more details.

We take every precaution possible to ensure that you receive the products that you ordered; however, we are not perfect and if you receive an item that you haven’t ordered, please send us an email (hello@the-herbtender.com) to report the issue within our 60-day money-back guarantee window. 

Currently, we offer you two options

Full Refund: We ask that you send back the product. We will provide a shipping address; shipping and handling will not be taken out of the refund.  

Replacement Request: To replace your products with the correct ones.

If you are unhappy with your purchase for any reason, please contact us at hello@the-herbtender.com.  

  

We offer a 60-day money-back guarantee return & refund policy. The product that you would like to return should be identified to our Customer Support team within 30 days of receipt. . A shipping label will be provided by our team for the order, and the shipping and handling costs for the return shipment back to our warehouse will be automatically deducted from the final refund.  

  

The refund will be credited to your original payment within 10 business days after we receive the product.  

  

Please Note:  

Currently we do not ship internattionally

Refunds granted are for product cost only and do not include original shipping cost paid by the customer.  

Shipping costs for the returns sent back to our fulfilment centre will be paid for by The Herbtender.  

If you paid with Shop Pay Instalments, please reference the Shop Pay Instalments Refunding an Order FAQ.

General FAQ's

Once your order is placed, you’ll receive an email confirming your order. 

Once your products have been shipped, you’ll receive another email with your tracking number. 

If you are a subscriber, the same process applies, except you won’t need to manually place your order. Once your adaptogen subscription ships, you’ll receive an email with the tracking number. 

If you want extra support, feel free to reach out to the Customer Success team at hello@the-herbtender.com.

Plenty of Herbtender community members give their favourite blends to their families, including their children. However, when it comes to any supplement, we recommend getting approval from your family’s healthcare provider or nutritionist first. Children would need smaller doses according to their age and size, a healthcare provider could advise on this. They would also be most familiar with the child’s general health and history, as well as potential interactions with medications or other supplements.

Yes, they are! Plenty of folks use Herbtender blends to enhance their daily nutrition while enjoying a ketogenic lifestyle.

Absolutely. Plenty of folks in the Herbtender community enjoy mixing blends for increased potency.  You could decide to combine a few blends to work together to achieve the same thing, such as Rise & Shine and Focus & Clarity, which are crafted for energy and mental focus.  We recommend taking those in the morning or afternoon. Or you could take blends that do different things at different times of the day such as Rise & Shine to get you going in the morning together with Doze and Dream in the evening to support deeper rest and relaxation.  You are your own Herbtender so you’re welcome to combine your favourite blends any time of day!

We always suggest checking with your healthcare provider, midwife, or lactation consultant before adding a new supplement to your routine while pregnant or nursing.

We do indeed, check them out here

Unopened Herbtender blends have a two-year shelf life. Once you have opened a jar, it should be stored in a cool, dry place and we suggest enjoying it within 90 days. You are welcome to keep them in the refrigerator, but it's not needed. These blends are gently dehydrated so their nutrients last a long time outside the fridge.

All our blends are vegan, dairy-free, soya free, certified gluten-free and certified kosher. 

For all UK orders, you can expect your blends to arrive at your door in roughly 3-5 business days.  

As for shipping, it’s FREE!

Adaptogens are intuitive herbs and mushrooms capable of adapting to the needs of the human body. They work synergistically with the pituitary, hypothalamic, and adrenal glands to support the body and build resilience when times are tough. In other words, they help your body find the “sweet spot,” so you can feel calm and energized at the same time. Adaptogens have been used in Chinese and Ayurvedic medicine for centuries. And in the high-stress- environment of modern life, they’ve become more important than ever. To learn more about adaptogens head over to our website here

We advise you to consult with a herbalist or medical practitioner before taking our products if you are on prescribed medication.   Even though our capsules are made from natural ingredients, interactions can sometimes happen.  To find a medical herbalist near you please go to www.nimh.org.uk and click on ‘find a herbalist’

The Herbtender’s products are classified as ‘food supplements’ and are safe to take alongside other food supplements.

Each of our products is different and the specific instructions for each product can be found on the packaging.  Some of our products are best taken in the morning or early afternoon; others are best taken in the evening or at night

For best effect you should take these tablets before food, however, if you forget, you can simply take them whenever you remember.

Yes!  In fact we have designed a series of sets combining two or more of our products that go particularly well together.  See

Yes, all of our products can be taken long term.  Often, we find that when people no longer need them, they begin to forget to take them.  If you find that happening, you can always stop taking them for a few weeks to see how life is without them and then decide whether or not to restart.

We, at The Herbtender, have strived to make all of our packaging as sustainable as possible.  Our capsules are packaged in glass recyclable bottles or paper pouches.  Our mailer boxes, stationary... etc??

Yes, all of our packaging is recyclable.   

With the exceptions of XX , all of our products are safe to use while trying to conceive.  Once you are pregnant, however, we recommend consulting with a qualified herbalist or medical practitioner before taking any supplements.

Yes, you can.  All of our capsules are easy to split and you can then take the powder in any way you find easy.  We recommend mixing it into a little water and then drinking that.  If you don’t like the taste, you could add the powder to juice, yogurt or food.

We recommend that you consult with a qualified herbalist or medical practitioner before giving these products to anyone under 16.  Whilst herbs are natural and safe, as a precautionary measure we recommend that only those over the age of 16 take the adult dosage recommended on our products.  

We can’t recommend a practitioner but you can search for a herbalist near you using www.nimh.org.uk and then clicking on their ‘find a herbalist’ button. 

This is a very individual thing.  Some people will notice an effect from the first dose, others may need to take the capsules for a week or more before noticing a difference.  If you have been taking the capsules for a week and are not noticing any difference, it may be that you need to increase the dose you are taking to the slightly higher one recommended on the pack.  We don’t recommend taking more than four capsules per day of any of our products. 

Yes, all of our products are certified gluten free 

Yes all of our products are vegan.