Guarantee

Returns and Refunds

Thank you for giving us the opportunity to play a part in your health journey. Although we’re sad, we understand that sometimes things just don’t work out and if that’s the case, please take advantage of our money-back guarantee.  

This guarantee is valid up to 60 days after your purchase and allows you to receive a refund (excludes the price of shipping). If 60 days have passed, we can still offer online credit for the-herbtender.com.

When returning items, we recommend you opt for tracking and confirmation numbers for verification and efficiency purposes when returning products.

Please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.

Why 60 Days?

Our intention is to allow a month of use when trying our products. Most people will be able to tell if something is working or not before then, but adaptogens are not the same as drugs/pharmaceuticals and can take a few weeks to build up in your system.

You wouldn't expect to have a six-pack after 1 day in the gym!

We recommend that, if you don't notice a difference after a week, you should increase the dose as directed on the bottle.

 If you still don't notice a difference then maybe it's not for you and in that case reach out to us via the contacts below, send us back the empty bottle and we would be happy to refund you.


Need support with your return?

With any concerns or questions, please contact our team - 


Money Back Guarantee and Return Policy

The Herbtender refund policy is designed to support customer satisfaction, while at the same time ensuring we can continue to provide a quality product and service to happy customers for years to come.  

The Herbtender Money-Back Guarantee allows any Herbtender product purchased from the-herbtender.com (this website) to be returned within 60 days to be refunded, excluding the original shipping costs. Returning a Herbtender Product without complying with our policy or returning a Product absent the protections afforded by The Herbtender as the retailer, will deem your transaction non-refundable. The Herbtender defines ‘Product’ for the purpose of this policy as the sum of the following parts: 

  • The Herbtender physical products (unsealed/used OR sealed bottles/containers containing unaltered Herbtender Product) 
  • The Herbtender digital or marketing materials prescribed for distribution with the physical Herbtender products, and 
  • Money-Back Guarantee protections held by The Herbtender as the retailer or conferred by The Herbtender in contractual agreement to authorised resellers.