We have a 30-day guarantee on any order made through the-herbtender.com (this website), which means you have 30 days after receiving your item to request a return and receive a refund (excludes the price of shipping). If 30 days have passed, we may still be able to offer online credit for the-herbtender.com.
To be eligible for a return you will need the receipt or proof of purchase.
We recommend you opt for tracking and confirmation numbers for verification and efficiency purposes when returning items.
Please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
NEED SUPPORT WITH YOUR RETURN?
With any concerns or questions, please contact our team -
- Send us an Email at firstname.lastname@example.org
- Or connect with us via our live chat