Returns Policy

We have a 30-day return policy on any order made through the-herbtender.com, which means you have 30 days after receiving your item to request a return and receive a refund (excludes shipping price). If 30 days have passed, we may still be able to offer online credit for the-herbtender.com.

For purchases through retailers, please consult their specific return and refund policies and procedures, and for any return-related inquiries, please reach out to the respective retailer directly.

To be eligible for a return you will need the receipt or proof of purchase and your item must be in the same condition that you received it, unopened and unused, and in its original packaging.

 


30-DAY CONFIDENCE GUARANTEE

We truly hope you're delighted with your purchase and that your experience with our products exceeds your expectations, but we understand that everyone's experience may differ based on factors like absorption, dosage, and lifestyle. To ensure your satisfaction, our products come with a reassuring 30-day guarantee, providing a 'money-back guarantee' for your first product purchased (excluding bundles).

We ask that you use the product for at least two weeks, and if, for any reason, you're not 100% satisfied with the results, we will happily provide a refund for your product.

This offer is for purchases made directly on the-herbtender.com. Purchases from other sites and retail outlets are excluded. To be eligible for a return you will need proof of purchase and you must return the remaining product in its original packaging at your own expense. 

 


TO INITIATE RETURN

To start a return, you can contact us at hello@the-herbtender.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We recommend that you opt for tracking and confirmation numbers for verification and efficiency purposes when returning items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.

 


RETURNS FOR SUBSCRIPTION CUSTOMERS

We understand that circumstances may change, and you may need to cancel your subscription. To ensure timely processing, we require a minimum of 3 business days' notice before the scheduled shipping date for cancellations.

Cancellation requests made after the 3-day window may not be accommodated, as preparations for shipping would have already commenced. Once a subscription order has been shipped, we are unable to offer refunds for the delivered items.

In the event of extenuating circumstances, please reach out to our customer service team, and we will do our best to address your concerns on a case-by-case basis.

 


DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 


EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 


NEED SUPPORT WITH YOUR RETURN?

With any concerns or questions, please contact our team -

  • Send us an email at hello@the-herbtender.com
  • Or connect with us via our live chat